22 DECEMBER 2022

All visitors are welcome in our care centres. To help ensure safe and enjoyable visits for you and your loved ones, please follow these visiting guidelines. If you have any questions please let us know.

All visitors:

  • Please ring Resthaven reception to pre-arrange your visit (during office hours the day before if possible would be very much appreciated). 

  • Before each visit, all visitors (including children) to do a RAT test within 2 hours of your visit. This helps to ensure the safety of residents while the community Covid numbers are so high. However if you are visiting every day, RAT testing can be extended out to every two days.  

  • Please wear an N95 mask at all times inside the care centre. If you are outdoors, you don’t require a mask.  

  • Please sign in using the tablet when you arrive at reception. This is helpful for keeping residents and staff safe and means we can quickly get in contact with you if needed. 

  • For the safety of other residents, please visit only in the resident’s room or outdoors (not in communal indoor areas). Smaller numbers of visitors are preferred for visits inside the care centre, but feel free to have larger numbers in outdoor areas. 

  • Resthaven may change the visiting process at short notice, if necessary.

Under these circumstances we ask that you hold off visiting for a short time:

  • Please don’t visit if you are unwell. If you have a negative RAT test but have cold, Covid-19 or flu symptoms please hold off visiting till you have been symptom-free for 48 hours. 

  • If you have recently had Covid-19, please hold off visiting till Day 11.  

  • If you are a household contact please do not visit. 

  • If you have recently arrived from overseas please hold off visiting for several days and do a RAT before visiting. 

  • If you have been in hospital, please hold off visiting for five days after being discharged, and do a RAT before visiting.

We thank you for your support and assistance to help keep everyone safe, and we wish you a happy festive season.

Kind regards
Rachel Jones
General Manager