What residents & their families have said during the Covid-era

'Thank you Rachel. Just wanted to say to all the wonderful staff at Resthaven that we are thinking of you and your families as you provide such a safe and secure haven for all your residents.  The meticulous care and support you offer to families, friends and staff is amazing and we truly appreciate it. Thank you for your kindness and compassion – you guys rock!! With huge respect.'

'Hi Rachel. I want to commend you and the team for the highly professional and consumer directed approach you and your team are taking during this challenging time in NZ history. I know my mum is in good hands. I am keeping dad updated verbally with your communications as he does not use email. Thanks so much for your efforts, we look forward to visiting in person when the time is right.'  

'Thank you Rachel and Emma for your updates. Most appreciated and understand the challenging days you are handling. Our regular updates from charge nurses are appreciated also. These are circulated among our family. Stay safe. Proud of how you are handling our Mothers home. Can’t wait to be able to revisit. Hope your own family bubble is supporting you front line workers.'


'Please compliment Jo & Shane on their shopping trip for the residents. Everything was done in a fast efficient manner and I am very pleased.'

'Well done you really do us proud in all the care you take of us. Thank you xx:-)'

'Thank you so very much for all you are doing for our loved ones. It's good hearing the details and updates. I feel that my mum is in the safest possible hands and place. Resthaven is a refuge, a sanctuary during this covid crisis. Much love to you all. Keep safe.' 

'Dear Rachel. Thank you for your great communication updates. I am so grateful that I can continue to visit my Mum. I appreciate that Resthaven understands how vital it is for our loved-ones to see their family. Take care.'

'As her stay was during Covid Lockdown, we realise there were limitations out of your control. We did appreciate your high standards to keep patients safe. Staff were kind and caring and always ready to listen and most helpful.'

'They looked after mum through some very testing times, and there was always someone I could talk to. I would recommend Resthaven to anyone needing heartfelt care.'